Our Testimonials
Below are a just few of the many testimonials provided by clients of First Reflection Audio Video. Email link included only upon client's explicit permission.
I've worked with Ron at First Reflection Audio Video on two projects now (first was Sep 2009). He has programmed two universal remotes - each controlling a separate system in my home, and each replacing multiple original remotes. Along with the second remote, Ron also helped me choose and install a Blu-ray universal player, and a streaming digital video player. Ron is very knowledgeable about the inner workings of home audio video systems, which today have become way too complex. His communications skills are outstanding, and he always seems to answer my emails right away. The day after he finished our second remote control, I left to visit my parents on the Monterey Peninsula. I didn’t have time to explain the remote to my wife or son, so they were on their own. My wife called when I was away to tell me how great the new remote was, and how easy it is to work with. That’s quite a compliment to Ron. The following day I found a minor issue with the remote and emailed Ron. Within two hours he replied, saying he had made the requested change from his home computer... on a Sunday! Now, that’s service!
- Bob Byers, Los Altos Hills, Feb 2010
It works like magic, with just a touch of the finger. All your hard work was well worth it. You are truly gifted and a genius, and thank you. I am very pleased. Very pleased.
- June Flowers, Walnut Creek, Dec 2009
They say “third time’s a charm”, and I tend to agree. Ron was the third audio video professional to work on my theatre room system, and it’s finally working the way I expected... 8 years after the first professional installed it! That’s not a misprint, and it bears repeating - my system is finally working the way I expected for the first time in 8 years!! Have I upgraded equipment in that time? Sure, 3 years ago, with the same results provided by the second professional – a prominent specialty retailer that operates in the Bay Area and provides home audio video solutions.
Convinced my quality equipment was not setup to it's full potential by the last professional, I started down that road of no return that many of us are forced to follow – doing it myself. Armed with multiple owner’s manuals, customer support, and my trusty Masters in Computer Science diploma, I began my adventure that quickly became my nightmare. You know you’re in over your head when neither the owner’s manual or customer support can tell you the difference between an optical and coaxial output. Did you know that correctly setting up your receiver doesn’t mean “ta-da”, and you’re done? No, for optimum performance, you must setup the receiver, and each component! Do you know why you should select "small" speakers rather than "large"? I thought it was based on the size of the speaker – wrong! And I still had to properly setup the plasma, cable box, Blu-ray player, 7.1 speakers and Xbox 360. I needed help.
As I reflected on my investment (and a potential donation to Goodwill!), I remembered a neighbor who started an audio video business and seemed to exemplify the knowledge and expertise that earns the title "professional". Within an hour, Ron began his magic. I could already hear and see a difference in my system. When Ron was finished, I was truly appreciative, not only by the exceptional results to my system, but also the attention to detail given to each component, the cables, the connections, the cost, and documented invoice. Seriously, Ron provided an invoice that tells the whole story of what was done to my system, not just a single line item. The invoice is a work of art! Also, I am no longer a slave to numerous remotes. Ron programmed a new remote to operate my system just the way I want. He even programmed the remote to control my dimmer and motorized shutter control system! My theatre experience is now the way I always thought it should be, and I owe it all to Ron Jones. It can happen to you - call First Reflection Audio Video!
...my remotes - before and after the services of First Reflection Audio Video
- Donald Alford, Castro Valley, Dec 2009
Ron has a formidable knowledge of his craft. Show him the jumble of remotes and tangle of wires and off he goes into a land few dare to delve into. I love his enthusiasm for programming my universal remote to my specific needs, even making changes remotely via the web. My sub is now perfectly equalized for the room it is in. For years I have managed my own AV issues, and am fortunate to have met Ron. He's the real deal, saving you the time and frustration of spending too many hours on your own gear, and then getting only half the results. I'm moving soon, and he will be my first call to get my system setup in my new home. I'd argue that calling Ron is like doubling the value of your equipment, as how many people really get the full potential of their AV system? Call First Reflection Audio Video to find out. Thanks so much, Ron. I'm very, very pleased.
- Mark Burhenne DDS, Los Altos Hills, Nov 2009
Your invoice is as clear, complete and informative as your intellectual and technical skills are impressive. We admire your creative design and problem solving and thank you for the good attention given our project. The picture and sound improvement are terrific. Watching a Blu-ray movie is like being there. We share your satisfaction that you had backup banana plugs and cables to lend us. It's been a pleasure having you in charge of our project, and we enjoyed our day in your good company, watching a skilled professional at work. We're pleased as punch with the result and wish you well with the continued growth and development of your venture. We'll be happy to recommend you to potential customers on request.
- James Glann, Oakland, Ret. Assistant General Counsel, Oct 2009
I recently upgraded my six year old home theater system with a 65" plasma TV and Blu-ray player. Ron Jones of First Reflection Audio Video did the installation. Ron was also able to improve most wire routing and connections, taking advantage of the plasma's HDMI. My wife and I recently watched 'Bolt' on Blu-ray, and the sound has never been better. I had enjoyed my system for six years, unaware that I was not experiencing the maximum capability of my expensive components. I am especially pleased with the way Ron managed the cable connection modification. He rewired almost everything connecting to my receiver and plasma TV, resulting in spectacular improvement in both picture and sound. I had 14 cables running from my receiver to my TV, now I have 4. Ron also reprogrammed my Harmony remote to operate the new TV, and new connections to my receiver. I'm very pleased with how clean the cables look behind my TV. The work Ron performed was genius, and his services are worth every nickel.
- Lyle Ahlstrand, Castro Valley, Sep 2009
First Reflection provided my company with impressive service. They willingly learned a new video system (dome surveillance cameras) to make the necessary assessment and repairs. Having used three audio-video companies in the past, First Reflection is the best!
Ron has a formidable knowledge of his craft. Show him the jumble of remotes and tangle of wires and off he goes into a land few dare to delve into. I love his enthusiasm for programming my universal remote to my specific needs, even making changes remotely via the web. My sub is now perfectly equalized for the room it is in. For years I have managed my own AV issues, and am fortunate to have met Ron. He's the real deal, saving you the time and frustration of spending too many hours on your own gear, and then getting only half the results. I'm moving soon, and he will be my first call to get my system setup in my new home. I'd argue that calling Ron is like doubling the value of your equipment, as how many people really get the full potential of their AV system? Call First Reflection Audio Video to find out. Thanks so much, Ron. I'm very, very pleased.
Your invoice is as clear, complete and informative as your intellectual and technical skills are impressive. We admire your creative design and problem solving and thank you for the good attention given our project. The picture and sound improvement are terrific. Watching a Blu-ray movie is like being there. We share your satisfaction that you had backup banana plugs and cables to lend us. It's been a pleasure having you in charge of our project, and we enjoyed our day in your good company, watching a skilled professional at work. We're pleased as punch with the result and wish you well with the continued growth and development of your venture. We'll be happy to recommend you to potential customers on request.
I recently upgraded my six year old home theater system with a 65" plasma TV and Blu-ray player. Ron Jones of First Reflection Audio Video did the installation. Ron was also able to improve most wire routing and connections, taking advantage of the plasma's HDMI. My wife and I recently watched 'Bolt' on Blu-ray, and the sound has never been better. I had enjoyed my system for six years, unaware that I was not experiencing the maximum capability of my expensive components. I am especially pleased with the way Ron managed the cable connection modification. He rewired almost everything connecting to my receiver and plasma TV, resulting in spectacular improvement in both picture and sound. I had 14 cables running from my receiver to my TV, now I have 4. Ron also reprogrammed my Harmony remote to operate the new TV, and new connections to my receiver. I'm very pleased with how clean the cables look behind my TV. The work Ron performed was genius, and his services are worth every nickel.
First Reflection provided my company with impressive service. They willingly learned a new video system (dome surveillance cameras) to make the necessary assessment and repairs. Having used three audio-video companies in the past, First Reflection is the best!
- Bonnie Groth, Pleasanton, CEO East Bay Therapy, Jul 2009
I purchased a moderate home theatre in 2003, but because of the complexity of my receiver, and remote control programmed by the original installer, I never learned to fully use my system as I wanted.
I also felt that music didn't sound as good as I expected. Ron at First Reflection Audio Video gave my receiver, DVD player and speaker setup a thorough review, and optimized their settings. He also recommended a new remote control, and programmed my entire system into it - all 12 components and 11 activities. For the first time, I'm able to easily listen to my multi-channel SACDs or audio DVDs, watch my satellite DVR, listen to a CD, or simply listen to an old vinyl album. It's not enough to have good equipment, you also need to properly setup and operate it! Thanks to Ron, I'm using my home theatre the way I've always wanted. Soon, I plan on contacting First Reflection to add a Blu-ray player to my system.
- Lyle Ahlstrand, Castro Valley, May 2009
I had a limited budget, with very specific needs, and wanted a complete surround sound home theatre system. First Reflection was very thorough in understanding my needs before beginning my project. They put together a solid plan, considering every detail, and chose my receiver, LCD and LCD stand, subwoofer, satellites and satellite stands, IR repeater system, power conditioner, universal remote control, and all cables. First Reflection was very professional, and properly connected and set up my system, even giving me a cheat sheet listing preferred audio formats and listening modes based on the source material. With my single remote control, I can go from watching a Blu-ray on my PS3 to watching TV through my Motorola IP box, with the press of a single button! I can't believe how easy it is to use my system - I'm loving it. I highly recommend First Reflection Audio Video.
- Steve Coffey, Rocklin, Dec 2008
We're always happy to talk with you. Contact us today for a complimentary phone assessment of your audio video needs.
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