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“I’ve worked with Ron at First Reflection Audio Video on two projects now (first was Sep 2009). He has programmed two universal remotes – each controlling a separate system in my home, and each replacing multiple original remotes. Along with the second remote, Ron also helped me choose and install a Blu-ray universal player, and a streaming digital video player. Ron is very knowledgeable about the inner workings of home audio video systems, which today have become way too complex. His communications skills are outstanding, and he always seems to answer my emails right away. The day after he finished our second remote control, I left to visit my parents on the Monterey Peninsula. I didn’t have time to explain the remote to my wife or son, so they were on their own. My wife called when I was away to tell me how great the new remote was, and how easy it is to work with. That’s quite a compliment to Ron. The following day I found a minor issue with the remote and emailed Ron. Within two hours he replied, saying he had made the requested change from his home computer… on a Sunday! Now, that’s service!”